Image

Let ASE-certified experts handle your warranty claims, saving you time, reducing unnecessary part replacements, and boosting profits.

THE CHALLENGE

  • Warranty claims are a time-consuming headache for recyclers.
  • Sales staff aren’t certified mechanics, and without the right expertise, many parts get replaced unnecessarily. That’s time, money, and energy wasted. Not to mention frustrated customers and distracted teams!

  • Manually managing claims also leads to:

    • Costly overpayments on avoidable issues
    • Poor documentation and tracking
    • Missed revenue from unoffered warranties
  • It doesn’t have to be this way.

THE SOLUTION

  • You sell the part – we handle the rest.
  • Consider us your outsourced warranty management team.
  • From answering customer calls to investigating and resolving claims, our ASE Master Certified Technicians manage it all.
  • We save recyclers time, reduce costs, and give you confidence to sell more warranties with less risk.
“With URG handling claims for over 100 companies, we’ve identified common installation issues, allowing us to diagnose repeat claims quickly - saving recyclers thousands in unnecessary replacements.”
– Shane Dachel, Director of URG Warranty Claims –
  • One recycler saved $486,000 in a single year using URG Warranty Claims.
  • URG has handled over 100,000 claims since 2018, saving recyclers 25-35% on claim costs per month.
  • On average, 30–40% of parts flagged for warranty are not replaced – saving thousands in avoidable costs.
  • Recyclers typically earn 70% gross revenue on warranties.

FEATURES & BENEFITS

Image

Expert-Led Claims Handling

Handled by ASE Master Certified Technicians with real-world experience. They know what’s installation error vs. actual part failure, which saves you from overpaying.
Image

Dedicated 800# for Your Customers

Let your customers call us directly. Our support team handles everything while your sales team stays focused on making money.
Image

Claims Dashboard Inside Your URG Member Dashboard

No more spreadsheets. Easily track open, pending, and closed claims and see supporting documents, photos and notes.
Image

Seamless YMS Integration

Connects with Pinnacle Pro, Powerlink, and Checkmate. Pull invoices and submit claims without leaving your system.
Image

Data-Driven Decision Making

See industry-wide failure trends across URG members. Make smarter calls before parts even leave your facility.
Image

Sell More Warranties with Confidence

Feel good about offering extended warranties - backed by a team that’s got your back. You can boost sales by up to 10% just by offering warranties.

URG Warranty Claims – Software Only

Prefer to Handle Claims In-House? We’ve Got a Tool for That.
  • If you’ve got your own internal claims manager but need a smarter way to track and manage warranty claims, URG’s Warranty Claims Software is the perfect fit.
  • Forget clunky spreadsheets or scattered email threads—our claims software gives you a centralized, professional system to manage the full lifecycle of a claim with total visibility and accountability.

HOW IT WORKS

Contact URG to get started!
We can answer any questions you may have about Image Uploader and help you download and install.
Image
Image
Image
Image

HOW DOES IT WORK EXACTLY?

Smarter Tracking. Faster Processing. Better Decisions.
Image

1

Create claims

directly from your YMS invoices (Pinnacle Pro & Powerlink compatible)
Image

2

Log every interaction

including phone calls, voicemails, images, PDFs, and videos
Image

3

Track the full lifecycle of a claim,

from salesperson to sales manager to accounting
Image

4

Store and view

all related documents and part images in one place
Image

5

Run reports

to see your save rate, inspection status, claims by interchange, and more
  • This software gives you the same powerful back-end that powers the full URG Warranty Claims program - just with your own team in the driver’s seat.
  • Let your team handle the conversations. Let URG handle the system.
  • Want the best of both worlds? You can always start with Software Only and upgrade to the full program when you’re ready.

FEATURES & BENEFITS

Image

BOOST SALES

Listings with images drive higher engagement and conversion rates. Studies show that eCommerce products with visuals are significantly more likely to sell.
Image

SAVE TIME

Automates the image upload process, reducing manual work and freeing up your team for other critical business tasks.
Image

Improve Customer Experience

Buyers can clearly see the parts they’re purchasing, increasing trust and reducing returns or inquiries.
Image

Streamlined Integration

Works seamlessly with Pinnacle, Powerlink, and Checkmate, ensuring effortless syncing and updating.

Heritage testimonial

Learn More
Image

READY TO ACCELERATE YOUR BUSINESS?

What We Cover

  • Engines
  • Transmissions
  • Transfer Cases
  • Axles
  • Carrier Assemblies

URG WARRANTLY CLAIMS – FULL PROGRAM (includes our Claims Handling Team)*:

  • $500/month for <100 engine & transmission sales (3 consecutive months)
  • $1,000/month for 101–200 engine & transmission sales (3 consecutive months)
  • $1,500/month for 200+ engine & transmission sales (3 consecutive months)
*for the first 3 locations. Each additional location is $500 each

Claims Handling Fee

  • $35 per closed claim

URG WARRANTLY CLAIMS – SOFTWARE ONLY

  • $100/month per full-service location (for multi-location facilities, all full-service facilities must sign up)

Note: 1-year commitment required for the following inclusions:

  • Dedicated 800 number for customer support.
  • ASE-certified staff to process claims.
  • Integrated claims management software with a real-time dashboard in URG SalesSupport.
  • Invoice & claims data integration from your Yard Management System.

FAQs