Automotive Recycling MAR 24 / by Mathieu Godon / Read original article
Through my 25 years of experience working with recyclers and helping them reach their potential, I have observed a recurring pattern. In many recycling yards, one key individual – the salesperson, typically – gets involved in all operations.
Often feeling a lack of control over the process, this person puts everything on their back: making the sale, checking inventory, making sure the item is shipped to the customer, and double checking that payment has been made. Meanwhile, the other employees end up feeling less involved, less valuable, and less motivated. In this context, employee retention and lack of profitability can quickly become issues.
Of course, it doesn’t have to be that way. Balance is the ideal we should strive for. In a balanced organizational model, each employee has a clearly defined role: the salesperson contacts customers and guides them through their purchases, the inventory technician identifies the parts and keeps track of what’s in stock, the shipping team prepares and ships the parts, accounting sends invoices and processes payments, and so on. In this model, each employee feels like they matter and bring value to the organization; and because everyone can fully focus on their role, customers are better served, the business becomes more efficient, more productive and more profitable.
Reaching that balance may seem like a daunting task, especially as organizations become larger. Two of the main challenges are clearly defining operational roles within the organization and finding a way to communicate and share information efficiently.
Read the rest of this article HERE
