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Quick Links > URG 6000|URG 7000|URG 8000

URG Accreditation Program was influenced by an internationally recognized set of quality management standards (ISO 9000) that require both internal and external assessment. Secondly, it identified industry best management practices for the automotive recycling and applied these to the outline of the quality management standards. Thus producing a uniform set of standards that are specific to the industry and are capable of being replicated from one company to the next. The URG Accreditation program requires that an URG certified company carry out its activities under controlled conditions required in the program. This process also requires an annual certification by an outside third party. The URG Accreditation standards require that each company:

• Establish requirements,
• Plan activities,
• Control processes,
• Verify that requirements are met,
• Rectify and prevent errors,
• Keep records,
• Require trained employees,
• Conduct internal reviews.
• Use an independent firm to conduct customer satisfaction surveys, and
• Pass an annual certification audit

These standards apply to processes that determine buying needs, dismantling, preservation of quality of parts, storage, sales, packaging, shipping, corrective and preventive actions, training of all employees, service after the sale, etc. These processes have been demonstrated to reinforce greater care in meeting customer needs, meeting company quality goals and objectives, increasing customer satisfaction and increasing market recognition by passing certified quality audits.
 

URG 6000      download      top

URG 6000 accreditation is available to all URG partners that submit documentation of the following management practices. URG 6000 accreditation is required before any other level of accreditation can be issued.

All accreditation requirements reference the ISO 9000 standard and sub standard. Remember that samples and examples of each of the required documentation are included.

If you require assistance in completing your accreditation call Robert Counts at 512 821 3888. All completed forms should be mailed to Robert Counts, at Counts Consulting, 3715 Aspendale Cove, Austin, Texas 78727.

Contents
• Management Responsibility
• Management Representative
• Quality Policy
• Company Authorization
• Quality System
• URG Quality Assurance Program
• Quality Manual
• Purchasing
• Buyers Report
• Inventory Clerk and Dismantler’s Verification
• Inspection and Testing
• Receiving
• In Process
• Final Inspection
• Handling, Storage, Packaging and Delivery
• Handling
• Storage
• Performance Measures
• On-Time Delivery

URG 7000      download     top

URG 7000 accreditation is available to all URG partners that submit documentation of the following management practices. URG 6000 accreditation is required before any other level of accreditation can be issued.

All accreditation requirements reference the ISO 9000 standard and sub standard. Remember that samples and examples of each of the required documentation are included.

If you require assistance in completing your accreditation call Robert Counts at 512 821 3888. All completed forms should be mailed to Robert Counts, at Counts Consulting, 3715 Aspendale Cove, Austin, Texas 78727.

Contents
• Management Responsibility
• Audit Schedule
• Contract Review
• Automated Interchange System
• Purchasing
• Selection and Evaluation of Supplier
• Product Identification and Traceability
• Part Identification Tags
• Process Control
• Employee Handbook
• Control of Nonconforming Product
• Defective Parts
• Customer Cores
• Corrective and Preventive Action
• Corrective procedures and Documentation Form
• Handling, Storage, Packaging and Delivery
• Packaging Process
• Delivery Process
• Performance Measures
• Extended Warranty Sales
• Inventory Parts Description


Management Responsibility – 4.1

The company management’s designated Quality Manager shall conduct audits at least annually or upon direction of the company ownership.

 Submit a copy of your audit schedule that includes what is to be audited and when – 4.1.5
 

 Contract Review - 4.3

This section provides for the process by which we establish and maintain procedures for the acceptance and review of customer orders. We must have in place a documented system that ensures you understand and can meet and track your customers needs. URG 7000 requires you to:

 Provide evidence that you can capture, store and retrieve information about a customers order. 4.3.1

 Describe the methodology by which you ensure that orders are confirmed and agreed to at the time of acceptance. 4.3.2
 

 Describe the methodology by which you communicate changes to a customer’s order. 4.3.3.
 

Purchasing – 4.6

The purchasing operation must have a documented process with supporting records that ensure the quality of parts. You must insure that the subcontactors you purchase parts from meet the same quality your represent to your customer.

Submit your subcontractor selection and evaluation procedure along with sample of a selection and an evaluation. 4.6.2
Product Identification and Traceability – 4.8
This standard requires that you be able to properly identify and document parts as they move from receipt into your yard to delivery to your customer. This ensures that parts are identified and marked appropriately so that the sales people sale the correct part and the delivery people pull and ship the correct part.

Submit evidence that you have a computerized inventory process that is capable of capturing, storing and retrieving information about the parts in your yard - 4.8.1

Process Control – 4.9

This requires you to document that you have established procedures for each employee to do their job. It is the intent of this section to properly identify the operating instructions needed to conform to our customers’ requirements. We have developed procedures for each step of our operation from the decision to buy cars, to the provision of warranty services purchased by our customers.

Provide a copy of your Employee Handbook (see below) - 4.9.2
Employee Handbook

The following issues are suggested for the content of an “Employee Handbook.” This handbook can be customized to include your company information, such as address, etc. These are available in both print and electronic format. These handbooks are not intended as legal documents or as contracts. Specific employee questions should be referred to an attorney or other recognized experts. If you have specific questions concerning labor relations please contact Brian Fairrington at 214 373 0435.

Breaks On-The-Job Injury Smoking Policy
Disciplinary Action Outside Activities Standards of Conduct
Drug-Free Work Place Overtime Company Property
Employment Eligibility Parking Training and Accreditation
EEO full words here Payday Travel Reimbursement
Grievance Procedures Probation Unemployment Compensation
Holidays Promotions Vacation and Sick Time
Insurance Recruitment by Others Work Hours
Lunch Hour Resignation Workers’ Compensation
Nepotism Salary
New Employee Orientation Sexual Harassment
 

Control of Nonconforming Product - 4.13

You must have procedures in place that keeps bad parts from being sold. You must have process in place that inspects and restocks good parts that are returned.

Submit a copy of your declaration of disposition of nonconforming product and customer cores and failed parts - 4.13.2 and 3.
Corrective and Preventive Action - 4.14
Your Quality System should have in place processes for taking corrective action on any customer complaint, procedural failure or anything discovered during audits of procedures.

Submit copy of your corrective action document and procedure – 4.14.2
Handling, Storage, Packaging, Preservation and Delivery – 4.15
All activities related to the handling, storage, packaging and delivery of the parts must have documented and maintained procedures.

Submit a copy of your packaging procedures – 4.15.4
 

Submit a copy of your delivery procedures – 4.15.5

Performance Measures – 4.20

Identification of performance measures allows you to monitor the quality of your business. These performance measures must be based on data that is easily accessible and not subject to alteration.

Submit a declaration form that indicates you measure performance related to customer assurance of quality – 4.20.12

Submit a declaration form that indicates you measure the quality of the information in your automated inventory system – 4.20.13

Remember that we will provide you assistance in completing the URG accreditation at your location or by phone (512 339 7671), fax (512 821 3888) or by email rcounts@wans.net. Check out our new website at www.counts-consults.com for questions regarding accreditation, information about your interchange system, training for sales persons and quality managers, procedures, job descriptions and many other items and issues to those in the automotive recycling industry.
 

URG 8000      download      top

URG 8000 accreditation is available to all URG partners that submit documentation of the following management practices. URG 6000 and 7000 accreditation’s are required before any other level of accreditation can be issued.

All accreditation requirements reference the ISO 9000 standard and sub standard. Remember that samples and examples for each required standard are found in the attached material.

All completed forms should be mailed to Robert Counts, at Counts Consulting, 3715 Aspendale Cove, Austin, Texas 78727.

Contents
• Quality System
• Coast to Coast Warranty
• Premium Parts
• Process Control
• Quality Assurance – Job Descriptions
• Corrective and Preventive Action
• Preventive Action Declaration
• Control of Quality Records
• Designated Location of Customer Records
• Internal Quality Audits
• Quality Assurance Audit Form
• Training
• Employee Training Record
• Performance Measures
• Customer Satisfaction Index
• Employee Accreditation and Training




Quality System - 4.2

The quality control program is a formally documented system of planned activities established to provide the evidence of compliance to the requirements of best management practices, applicable codes and regulations, and safety issues. All these activities are governed by procedures and written instructions supported with records of training and satisfactory compliance of processes.

Submit a copy of URG Coast to Coast Declaration Form that states your commitment and support of this warranty program – 4.2.2.3

Submit a copy of URG Premium Parts Program Declaration Form – 4.2.2.4
Process Control – 4.9
 

This requires you to document that you have established procedures for each employee to do their job. It is the intent of this section to properly identify the operating instructions needed to conform to our customers’ requirements. We have developed procedures for each step of our operation from the decision to buy cars, to the provision of warranty services purchased by our customers.

Provide a copy of Job Descriptions for all employees that affect quality - 4.9.3
Corrective and Preventive Action - 4.14
Your Quality System should have in place processes for taking corrective action on any customer complaint, procedural failure or anything discovered during audits of procedures.

Submit copy of your preventive action declaration – 4.14.3
Control of Quality Records – 4.16
Your automated inventory system should capture all sales. Records of these sales should be maintained for at least one-year after the date of the warranty.

Submit the name of the location where you keep all automated records related to customer sales – 4.16.1

Internal Quality Audits – 4.17

Audits of the quality process compare actual findings to the documented procedures. These audits are done of all areas of the Quality Assurance Process. These audits will occur at least annually or at any time management so determines. Findings from these audits will be recorded, nonconformity identified and a plan of correction written and reported to management.

Submit evidence that you conduct audits of your Quality Assurance Process - 4.17.1

Training – 4.18

All employees who affect quality should receive training designed to help them perform their responsibilities to the best of their abilities. You should have established procedures for the training of personnel that involves job specific duties and responsibilities. As duties or responsibilities change personnel are trained or retrained and are observed performing their new duties or responsibilities. Records of the training are to be retained for each employee and reviewed annually.

Submit a copy of your training record form 4.18.2
 

Performance Measures – 4.20

Company’s need to set performance goals that provide information as the effectiveness of their quality processes. The data needed to report on these performance measures must be available from the company’s records. These performance measures are based on a company’s historical performance and/or from the establishment of industry standards. These performance measures are to be calculated at least quarterly.

Submit documentation that you have an independent agent who conducts customer satisfaction surveys on your behalf - 4.20.14

Submit evidence that your employees are trained in the skills needed to perform their responsibilities at a professional level as determined by the URG Quality training tape series, seminars, written test, or on the job training – 4.20.15

Remember that we will provide you assistance in completing the URG accreditation at your location or by phone (512 339 7671), fax (512 821 3888) or by email rcounts@wans.net. Check out our new website at www.counts-consults.com for questions regarding accreditation, information about your interchange system, training for sales persons and quality managers, procedures, job descriptions and many other items and issues to those in the automotive recycling industry.